Key Privacy Principle: Desktop-First & Local Data Isolation
ClickSQL is a standalone Windows desktop application. It communicates directly and locally with your databases through standard Microsoft Windows ODBC components on your device. We do not host, intercept, copy, store, or transmit your database credentials, schema structures, queries, or query result sets to our servers or any third-party cloud.
1. Introduction
This Privacy Policy explains how ClickSQL ("we", "us", or "our") collects, uses, and safeguards information when you visit our website, download evaluation copies, or purchase commercial licenses for the ClickSQL desktop application.
2. Data Collected by the ClickSQL Desktop Application
2.1 Database Credentials & Connection Information
When you configure or connect to a database within ClickSQL, all connection strings and credentials are handled by your local Windows operating system (via the native Windows "ODBC Data Sources" applet and local configuration files). This data remains strictly on your machine (or within your portable installation directory) and is never transmitted over the internet to ClickSQL.
2.2 SQL Queries, Query History & Schema Cache
All queries built in the Visual Builder or edited in the Text Editor, along with your persistent Query History, Alias Manager mappings, and custom SQL Functions, are stored exclusively on your local workstation. We have zero visibility into your database architecture or business data.
2.3 Generated Files (.xlsx and .odc)
Files generated by ClickSQL—including snapshot Excel spreadsheets and Office Data Connection files
(*.odc)—are saved directly to your local file system or network drive as specified by you.
2.4 License Activation & Software Updates
If license key validation or update checks are enabled in the desktop application, ClickSQL transmits only minimal, non-identifying telemetry (such as your software license key, software build version, 32-bit/64-bit architecture, and an anonymous hashed machine identifier) strictly to verify license validity and inform you of software updates.
3. Information Collected via Our Website & Purchases
When you interact with our website (e.g., browsing product pages or purchasing a license), we may collect:
- Billing & Contact Data: When purchasing a license, payment processing is handled by secure third-party merchant providers (such as Stripe, Paddle, or FastSpring). We receive customer contact information (name, business name, email address) to issue and deliver your license keys. We do not store full credit card numbers on our servers.
- Support Inquiries: Any correspondence, email exchanges, or crash logs you voluntarily send to customer support.
- Website Log Files & Cookies: Standard server logs, IP addresses, browser types, and anonymous web analytics to ensure website uptime and improve usability.
4. How We Use Your Information
We use customer information exclusively to:
- Deliver software licenses, activation credentials, and purchase invoices.
- Provide technical support, error diagnostics, and feature assistance.
- Notify you of critical bug fixes, feature releases, or major version updates (you may unsubscribe at any time).
- Prevent software piracy and enforce license compliance.
5. Information Sharing and Disclosure
We do not sell, rent, trade, or monetize your personal information or data under any circumstances. We share data only with trusted infrastructure providers required to operate our service (e.g., secure payment gateways, license fulfillment systems, and email delivery providers) bound by strict confidentiality and data protection obligations.
6. Data Security and Retention
We implement industry-standard cryptographic practices (including HTTPS/TLS) to protect information transmitted via our website. License registration records are retained for as long as your license remains valid or as required by applicable commercial accounting laws.
7. Your Rights (GDPR, UK DPA & Global Privacy)
Depending on your location (including the European Economic Area, the United Kingdom, and various US states), you have the right to request access to, rectification of, or deletion of the personal contact details we hold on record. To exercise any of these rights, please contact our support team.
8. Contact Us
If you have questions regarding this Privacy Policy or our software data handling, please contact us at:
ClickSQL Data Protection Inquiries
Email: support [at] getclicksql.com
Website: https://www.getclicksql.com